Cross-cultural training increases the competency of your workforce while saving your company time and money. Knowledgeable employees provide an unbeatable competitive advantage. Learning by trial and error reduces productivity and puts your company at a costly disadvantage. Provide your workforce with information they need to be immediately effective in a multicultural environment.

Intercultural Awareness: China delivers the information your employees need to feel comfortable and perform effectively in the Chinese business environment. The self-paced modular format allows them to complete the training at their convenience and enables them to deliver results for your company. Product available in CD version, downloadable, or unlimited usage.

This comprehensive business tool provides country-specific information and is designed for United States business travelers working in China. Six program modules include topics such as China’s geography, political history, government structure and economy, as well as cultural nuances, negotiating and socializing with the Chinese, and an introduction to the Chinese language. The highly interactive format is a combination of text,audio,video clips and animations that reinforce the material and accelerate learning. This 2-hour program provides your employees with essential information they need to know.

About the Program

Intercultural Awareness: China includes the following six modules :

Module1: Introduction—reviews navigational tools, Knowledge Checks, and course objectives, and includes a Culture overview

Module 2: Profile of China—discusses key characteristics of China’s geography, major cities, key events in China’s political history; China’s government structure and restrictions on its citizens; national holidays and education system; China’s two main economic centers, and how to exchange foreign currency and make purchases.

Module 3: Business Climate—explains China’s centrally planned economy and transition to a market economy and the effect on workers and managers; the four company structures available to foreign businesses in China; interaction with government officials and negotiating with the Chinese.

Module 4: Conducting Business—describes appropriate verbal and nonverbal behaviors and etiquette when conducting business with the Chinese; building guanxi, preserving mianzi, and establishing renquing; and handling business cards correctly.

Module 5: Basic Language Skills—introduces fundamentals of the Chinese language, including initial greetings, simple words and phrases, titles, and numbers.

Module 6: Summary—briefly reviews the material in Modules 2 through 5.

Special features

Knowledge Checks—learning reinforcement throughout the program in the form of true/false, multiple choice, select all, and drag-and-drop questions on key concepts.

Tips for Travelers—helpful travel tips on the topic being presented.

Chinese Language Reference Sheet—a quick reference guide.

Your employees will:

·         Develop a greater understanding and awareness of the Chinese culture, customs, values, and beliefs.

·         Be prepared and more confident when meeting and socializing in the Chinese business environment.

·         Increase their awareness of cultural differences when interacting with new international business partners.

·         Know what to expect during business negotiations and be able to turn their knowledge of cultural differences into your organization’s advantage.

·         Improve their performance, reduce their risk of failure, and increase the opportunity of delivering results for your organization.

Give your workforce with an unbeatable competitive advantage. Intercultural Awareness: China delivers the information your employees need to be immediately effective in a multicultural environment.

With this course, you will be able to:

(Module 1)

·         Describe how Chinese political history shaped its culture

·         Describe how the Chinese government shapes business

·         Distinguish between appropriate and inappropriate behaviors when conducting business with the Chinese

·         Communicate appropriately with the Chinese (verbally and nonverbally)

(Module 2)

·         Describe key characteristics of China’s geography

·         Identify the major cities of China

·         Identify the chronological order of key events in China’s political history

·         Describe China’s government structure

·         List areas in which the Chinese government restricts its citizens

·         List key national holidays

·         Describe China’s education system

·         Identify China’s two main economic centers

·         Describe how to exchange foreign currency

·         Describe how to make purchases in China

(Module 3)

·         Explain the effects of the centrally planned economy on Chinese workers and managers.

·         Explain how the transition to a market economy affects  traditional Chinese management skills.

·         Describe the four company structures available to foreign businesses in China.

·         Interact with government officials in China.

·         Negotiate with the Chinese.

(Module 4)

·         Distinguish between appropriate and inappropriate nonverbal communication.

·         Explain how to build guanxi.

·         Explain how to preserve mianzi.

·         Explain the concept of renqing.

·         Describe how to handle business cards.

·         Distinguish between appropriate and inappropriate conduct in a meeting.

·         Distinguish between appropriate and inappropriate table etiquette.

(Module 5)

·         Explain how the Chinese convey meaning using words with similar sounds.

·         Respond to greetings in Mandarin.

·         Match common Chinese titles with their English counterparts.

·         Match English numbers with their Chinese counterparts

Contact Luciane Raymond, lraymond@echointernational.com for more information about how you can purchase this training course.